Community and Donor Development Manager - The Center for Dialog & Resolution
THE ORGANIZATION: The Center for Dialog & Resolution (CDR) is an independent non-profit 501(c)(3) mediation service provider, training center, and consulting service in downtown Tacoma, Washington. We believe that collaboration and consensus building methods lead to lasting resolution of conflicts. Our trauma informed approach supports our commitment to improve equity, inclusion, and diversity in our community through our services. CDR demonstrates its core values of impartiality, excellence, respect, empowerment, and continuous learning in all aspects of our work.
GENERAL JOB DESCRIPTION: This position joins our leadership team, as the key player who will lead the largely self-managed development and outreach efforts for the annual fundraising, donor and event campaigns; provide oversight of grant management for timely and coordinated submissions and reports; and coordinate the implementation of communication and marketing strategies. This position is responsible for raising 30% of the projected revenue, currently projected annually at 1.1 million. Duties include working with confidential and highly sensitive information, often with legal ramifications; independent judgment is imperative in this position. It is expected that this position models an inclusive, positive, and professional working relationship with staff, mediators, volunteers, clients, organizational partners, and community.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Donor Relations
Develop and project manage the annual donor communication plan to successfully recruit, acknowledge, recognize, and retain donors.
Develop strategies to encourage new or increased contributions and donor engagement
Develop and project manage the annual fundraising campaign in collaboration with CDR’s leadership team.
Coordinate and manage contracted event planners, marketing, grant writers, and other campaign contractors to ensure that all fundraising and outreach activities are part of a well-coordinated and executed plan.
Support the Board Advancement Committee with meeting notes, donor data, and outreach materials to fulfill Advancement Annual Work Plan
Analyze and evaluate information from the database and project management tools to measure fundraising proposals and progress
Ensure all content reflects the brand and voice of CDR – keeping material accurate, informed, aligned with the Center’s mission and vision, and focused on the impact of our work
Coordinate communication and marketing strategy efforts which includes acting as liaison between contracted marketing vendors, volunteers, and the Center’s staff for marketing, advertising, social media, and public relationships
Represent CDR at events and meetings within the community
Contribute to a calm, respectful and welcoming environment for CDR clients, volunteers, and the public
Complete regular data entry, tracking, and reporting for ongoing metrics related to the functions of the job and as identified by supervisors
Participate in professional and community organizations and events for collaboration, outreach, and exposure Community and Donor Development Manager
Participate in staff and department meetings, collaborative decision-making, and regular reviews of successes, challenges, and improvements
Ensure that essential job functions are clearly documented for role coverage and succession planning
The GENERAL JOB DESCRIPTION and the ESSENTIAL DUTIES AND RESPONSIBILITIES listed above are to provide an understanding of minimum requirements, expect to receive additional assignments.
Raise funds to meet or exceed annual goals and objectives set by Board of Directors
Follow CDR Code of Conduct and work in the best interest of the Center’s mission, vision, values, and service goals
Demonstrate diplomatic, professional, and empathetic communication skills (verbal and written) with staff, clients, volunteers, donors, contractors/vendors, community members and stakeholders
Describe CDR’s core services (Mediation, Training, Facilitation/Consulting) with efficiency and clarity
Demonstrate appropriate decision making in ambiguous situations and exercise good judgment based on relevant information, experience and resources available
Demonstrate ability to learn and apply new skills, mediation concepts, and software programs
Complete CDR’s 40-hour Mediation Training within 1 year of hire and Certification within reasonable time of hire based on job type
Regularly participate in professional development opportunities
Maintain confidentiality of sensitive information regarding CDR, staff, clients and volunteers
Strong project management experience in raising funds for a growing nonprofit organization as it scales up
Experience overseeing budgets and tracking performance outcomes
Knowledge and commitment to adherence of the principles of the AFP Code of Ethics and Donor Bill of Rights
Experience in Microsoft Dynamics 365, OneNote, Teams, Outlook, and SharePoint
Experience in the field of Alternative Dispute Resolution or related fields
Bachelor’s Degree or beyond
Required Qualifications, Abilities, Skills, and Knowledge
A minimum of 5-7 years of professional-level experience managing donor relations, fundraising, or capital campaigns
Demonstrated ability to lead a successful project from start to finish
Experience supervising and outsourcing (e.g. marketing, graphics, copywriting, grants, event planning, social media projects, etc.)
Demonstrated ability to write high-quality communications (e.g. copywriting, white papers, newsletters, press releases, reports, marketed materials, grants, etc.)
Strong interpersonal and relationship-building skills with a record of creating and fostering positive relationships between donors or sponsors and an organization.
Exceptional organizational skills, including the ability to manage competing priorities, timelines, and multifaceted projects both independently and in collaboration with other people involved.
Experience in Microsoft Office 365; proficient in Word, Excel, and Power Point; able to type 40+ WPM
Ability to adapt to changes and/or seek clarification in workload, priorities, and deadlines
Proficient in database usage with regard to correctly recording information, managing relationships, identifying trends, sorting and retrieving data, and regularly checking data accuracy
Open to working a flexible schedule, which will include occasional weekends and evenings Community and Donor Development Manager
Work Environment and Position This position is primarily in an office environment with typical daytime Monday-Friday hours. Must be able to sit or stand and work at a computer for extended periods of time; requires sufficient ability to read reports, data, written communications, and see non-verbal cues/behaviors given by clients in high-stress/high conflict settings; sufficient manual dexterity of hands and fingers to operate a computer keyboard, telephone, and general office equipment; sufficient ability to speak with clarity and hear to exchange information and cognizant of audible, verbal, and non-verbal cues/behaviors by clients in high-stress/high conflict settings. This position requires the ability to work in stressful conditions from time to time and remain focused for extended periods of time. Ability to lift up to 20 pounds (e.g. boxes, documents, event materials, and computer equipment).
Compensation and Benefits
This is a regular, full-time (32-40 hours), non-exempt position with an anticipated hourly wage range of $27-$35, depending on experience and qualifications.
CDR offers the following benefits package, including health, vision & dental plans:
Paid Time Off – 15 days per year based on full-time hours worked (pro-rated for lessor hours)
Basic coverage for life/AD&D, and long-term disability care; optional buy-up plans
2% employer retirement contributions
11 Paid Holidays
Paid Training: CDR’s 40-hour Basic Mediation Training and Mediator Practicum for Certification eligibility
Membership in Association of Fundraising Professionals
Professional Development opportunities
HOW TO APPLY: In order for your application to be accepted, you MUST perform or provide all of the following:
Provide a cover letter that addresses ALL of the following: a. Why are you applying for this position? b. Why do you feel you are the best candidate for this position? c. Why do you want to work in a non-profit setting?
Provide a current resume, including 3 professional references
Your email application subject line must state “Applicant for Community and Donor Relations Manager – First and Last Name” and nothing else.
Interviews will begin as applications are received. · Position is open until filled. All employment decisions at the Center for Dialog & Resolution are based on business needs, job requirements, and individual qualifications, without regard to any other status protected by the laws or regulations in the location where we operate.
Partially remote interview process; final interviews may be conducted in-person
Social distancing and limited occupancy guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
Follow WA State and local government guidelines to keep employees safe