TACOMA, WA - February 19, 2026 – TAPCO Credit Union is pleased to announce the appointment of Kyle Burke as Director of Remote Service Delivery, a newly created leadership role designed to strengthen and elevate the credit union’s remote service channels, including the Contact Center and Digital Experience Team.
Burke brings more than 15 years of financial institution experience with a strong emphasis on leading service-to-sales operations, digital engagement, and consumer lending. His background includes leading and coaching service teams, supporting digital adoption, and ensuring strong alignment between member experience, operational performance, and regulatory requirements.
In his new role, Burke will focus on developing high-performing remote service teams that deliver consistent, high-quality experiences across all non-physical branch channels. His responsibilities include setting performance goals, monitoring service and sales results, partnering with branches and cross-functional teams, and guiding training efforts that build staff confidence in digital and self-service tools. He will also support operational strategy, vendor relationships, compliance, and budgeting to ensure reliable and scalable service delivery.
“Kyle brings a steady, people-first leadership style and a strong understanding of how remote service and digital tools can enhance the overall member experience,” said Jessica Rein, Vice President of Member Experience. “His proven ability to build engaged teams, drive accountability, and deliver service that is both efficient and genuinely member-focused will strengthen our remote service strategy. We look forward to the impact he will make at TAPCO.”
The Director of Remote Service Delivery role reflects TAPCO’s continued investment in accessible, reliable, and member-centered service across all channels as member expectations and digital engagement continue to evolve.
# # #
About TAPCO Credit Union
TAPCO Credit Union is a not-for-profit financial cooperative serving individuals and businesses in Washington State. Since 1934, TAPCO has remained committed to improving financial well-being through personalized service, competitive products, and authentic community engagement. TAPCO offers a wide range of financial services including savings accounts, checking accounts, loans, mortgages, credit cards, and business banking solutions.
For more information about TAPCO Credit Union and its range of financial services, please visit www.TAPCOcu.org.
Media Contact:
Jacob Rose | Director of Marketing | TAPCO Credit Union
